Articles

Rikki You Need To Absolutely Lose And Avoid That Number

In Computer Concierge NY LLC, Computer Repair in NY, computer skills, computer skills queens, computer training forest hills, computer training queens, computer virus, forest hills, Mike Klubok, new york, newyork, ny, nyc, queens computer repair, scam, training, virus on July 15, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , , , , , , ,

Virus, computer virus, scam, malware, computer virus, computer solutions, computer repair queens, computer repair new York city, computer skills, Mike Klubok, Computer Concierge NY LLC, training, computer skills, computer troubleshooting, computer repair Queens, computer senior, computer seniors, computer training queens, computer training queens ny,

Be Careful About Those Incoming Phone Calls

About 40 years ago Steely Dan released a song “Rikki Don’t Lose That Number”   Within the past 3 weeks I have gotten calls from clients saying they received a message on their computer along the lines of, “Your computer may be infected” and to call the number given.  This is a number Rikki and anyone else must not call and just simply lose that number. It is a scam.

Unfortunately all three called the number in question. A so called “technician” took over their computer and made matters worse after my clients spent as much as $300 to “fix” the initial problem. In 2 of the cases I was able to remove the malware (and a computer virus just like spam, adware, and spyware is another form of malware) without much of an issue.  For the 3rd person who lives in the Forest Hills section of Queens New York I needed to do a factory restore of the computer.  Unfortunately the person did not have a backup of their files and lost pictures and important files.  Just another reason I always stress the importance of backing up your files and have written about this in the past. Click here for article.  These three people did in fact have malware on their computer.  Instead of calling the number given, they should have called a reliable computer repair person to fix the problem. Hopefully you will call me. I would have done it for less than what they initially spent and that only made matters worse.

As an aside here, whether it be a bank, credit card company, computer service, etc. NEVER give out personal information on an incoming call or let someone control your computer unless you initiated the call process. It is very likely a scam and there are too many scam artists out there preying on people all too willing to give this out and many times the end result is bad news.

If you want to know more about being more secure on your computer or other technology issues, I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .

Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC .  There also are tips there to improve your computer skills to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying.

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, FlushingForest Hills, Great Neck, Jamaica Estates, Kew Gardens, Lake Success, Manhattan, Mineola, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, Williston Park, Whitestone and Other Areas in the Bayside and Forest Hills NY vicinity.  Our web services are provided worldwide.

Articles

How To Use the Internet Safely When Travelling

In bayside, Computer Concierge NY LLC, computer repair forest hills, computer repair queens, computer skills, computer training, computer training forest hills, hot spots, internet safety, manhattan, Mike Klubok, new york city, newyork, nyc, queens, queens computer training, summer vacation, training, travel, travel and leisure, traveller, vpn, wireless network on July 1, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , , , , , , , , ,

Travel, traveller, travel and leisure, internet safety, hot spots, wireless network, vpn, summer vacation,  new York city, computer skills, Mike Klubok, Computer Concierge NY LLC, computer repair in ny, training, computer troubleshooting, computer repair Queens, computer senior, computer seniors, computer training queens, computer training queens ny,  computer training queens, forest hills, computer repair forest hills, computer training forest hills, computer repair in new York

Be Careful When Accessing The Internet While On Vacation

The end of the school year brings on another peak travel season. People bringing their smartphones, tablets, etc with them while they travel to new and sometimes familiar destinations. Accessing the internet while you are away brings upon security concerns and challenges.  There are ways to minimize the danger of someone obtaining your passwords and other personal information while enjoying your trip.

When you are in a hotel, coffee shop, restaurant, etc make sure that you are using the wireless network provided by the establishment. A hacker can set up a fake network for which you do not need to log into and see what sites you go into as well as seeing your keystrokes. Better yet, use a VPN such as vyprvpn, PVanish among others to shield your activity from onlookers that you do not wish to share your information with. When surfing the internet and especially when entering sensitive information, make sure that the website starts with “https”. If not, others can see which web pages you visit as well as what you type on them. When entering sensitive information absolutely make sure that “https” shows in the web address before you enter the information.

I also will suggest you disable automatic Wi-Fi connections. Before connecting to a wireless network, make sure that this it is a wireless network that you can trust.

If you use a hotel computer make sure that you log out of your accounts before leaving. Should you forget, the person using the computer after you do has access to the accounts you failed to log out of. Note some hotel computers will log you out automatically after a set amount of time. Regardless, do not save passwords on the computer if you are prompted to do so. Unselect the “yes” default where applicable to save passwords. What I always do when leaving a public computer is to clear browsing data.  This includes browsing history, cookies and autofill form data.  It is another layer of security. Again some hotel computers will automatically do this when you log out of your session.

When you use your phone or tablet’s 3G or 4G network the data is sent over your mobile data connection. This data usage goes against your data allowance but you are safer when doing so. You can tether your laptop to your mobile data connection but again this data usage will go against your data allowance.

Following these tips will help you to stay safe while surfing the internet while on vacation. One last thing: Don’t do banking, credit card or other financial transactions. Save it for your mobile data network if you need to do so while you are away.

If you have additional questions about computer safety or any other technology questions, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com
Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC .  There also are tips there to improve your computer skills to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying.

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, FlushingForest Hills, Great Neck, Jamaica Estates, Kew Gardens, Lake Success, Manhattan, Mineola, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, Williston Park, Whitestone and Other Areas in the Bayside and Forest Hills NY vicinity.  Our web services are provided worldwide.

Articles

Google Unsend – When You Absolutely Don’t Want It To Get There

In Uncategorized on June 25, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , , , , ,

Email, undo send, new email, create an email, verify email, new York city, computer skills, Mike Klubok, Computer Concierge NY LLC  Computer Concierge, computer repair in ny, training, computer skills, computer troubleshooting,

You Didn’t Mean To Send That Message And You May Have A Second Chance Not To

Ever send an email that you wish you didn’t?  After six years being in Google Labs, Google has graduated their unsend feature from Google Labs to an official setting in Gmail. If you believe in second chances this is a feature Gmail users want to enable.

This is a very easy feature to set up if you have not already.  Go to “Settings” which is in the gear icon (it looks like a bicycle spoke) and select settings. It is in the “General” tab and you will see “Undo Send:” In the box next to “Enable Undo Send” check it to enable this feature.  You can choose how long you can cancel the email after sending it.  Your choices are 5, 10, 20, or 30 seconds.  My suggestion is to select 20 or 30 seconds.  Rather than sending that email that you need to send a follow-up apology for, simply unsend the message by selecting “Cancel” which is in the top middle of the page within the time you have selected. Your message will not be sent.  Keep in mind that when you have this feature enabled, the sending of the email is delayed by the time you select so you can cancel sending it. All of us myself included have sent an email that we wish we didn’t.  This unsend feature which is now an official mainstream setting in Gmail should have been mainstream long ago.  I am glad Google finally did.

Note that if you had this feature enabled in “Labs” you will still have it enabled. One thing to keep in mind is that this is not yet available in the mobile version of Gmail but Google expects to roll it out as a mobile feature in the near future.  I guess that is why when many of us send an email from our phone or tablet we have the email signature, “Sent from my mobile. Please excuse any errors.” Otherwise: If you forwarded an email you didn’t want to, sent an email to the wrong recipient, put something in an email you did not want to there is the Unsend Feature so you don’t send it.

If you want to know more about being using your computer or other technology issues, I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .

Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC .  There also are tips there to improve your computer skills to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying.

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, FlushingForest Hills, Great Neck, Jamaica Estates, Kew Gardens, Lake Success, Manhattan, Mineola, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, Williston Park, Whitestone and Other Areas in the Bayside and Forest Hills NY vicinity.  Our web services are provided worldwide.

Articles

Forest Hills and the Internet

In 11375, computer training forest hills, forest hills computer, forest hills computer training, forest hills queens, in queens ny, queens, queens computer repair, queens ny, queens ny computer, queens ny computer repair, queens ny computer training, queens ny repair on June 25, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , , , , , ,

Mike Klubok, Computer Concierge NY LLC, forest hills, forest park, queens, queens ny, computer training forest hills, forest hills gardens, forest hills queens, 11375, Flushing Meadows Park,

You May Remember This Area In Forest Hills From The Movie “Spider Man”

You May Remember This Area In Forest Hills From The Movie “Spider Man”

This post could be adopted for almost any city, town, area etc. I have been many times to Forest Hills, NY and have clients there as well. I have wanted to do a blog post about Forest Hills for a while. Let me first say that for any of the products, businesses, etc. that I mention, I have not received any compensation or assurances, hints, discounts, etc of compensation.  Forest Hills is bordered by Rego Park and Middle Village on the west, Flushing Meadows Park on the North as well as East and Forest Park and Kew Gardens on the south.  Forest Hills includes the neighborhood of Forest Hills Gardens., great neck

When doing a Google search using “Forest Hills” items local to Forest Hills such as Forest Hills in Wikipedia, a neighborhood profile in About.com and Forest Hills HS show up.  Searching under the term “Forest Hills NY” yields largely the same and also a recent article about the trendy new restaurants and bars in Forest Hills. t hills computer, forest hills computer repair

The local parks are Flushing Meadows Park  and Forest Park both of which are on the borders with other areas in Queens. Chick on the links to find out about the offerings of each.

Forest Hills, NY has many restaurants especially along Austin St where many stores are located. Doing a Google search “Forest Hills Restaurants” brings up a whole bunch of them in Forest Hills. Change your search to “Forest Hills NY Restaurants” for another look at Forest Hills restaurants. If you are interested in a particular ethnic cuisine just add that particular ethnic cuisine in your search terms. Note that adding a specific ethnic cuisine will possibly include restaurants outside of Forest Hills.

Another good search are the following Wikipedia sites:

  1. http://en.wikipedia.org/wiki/Forest_Hills,_Queens– Wikipedia article on Forest Hills.
  2. http://en.wikipedia.org/wiki/Forest_Hills_Gardens – Wikipedia article on the Forest Hills Gardens section of Forest Hills.
  3. http://en.wikipedia.org/wiki/List_of_Queens_neighborhoods – List of Queens neighborhoods by geographical location.

The Wikipedia entries noted above also provide selected external links that may be of interest.
Last but not least by logging onto Twitter and putting the terms “Forest Hills NY” or “Forest Hills Queens” you may just find something of interest.

In all Forest Hills, NY is a nice area to visit and those who live there say it is a nice place to live as well. See some of the pictures I have taken in the area and included. If you are new to or unfamiliar with the area, you can learn more about it by using the internet and social media sites like Facebook and Twitter. If you live in Forest Hills, NY enjoy what Forest Hills has to offer.  If you don’t, you will be welcomed with open arms when visiting like I have been when I go there whether it be to go to a great restaurant or to do a computer repair or computer training in Forest Hills.

If you have additional questions about storing information on the internet, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and “Like” my page.

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  FlushingForest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside NY vicinity.  Our web services are provided worldwide.

Articles

This Is An Awesome and Great Gadget To Have With You

In battery phone, bayside, bayside computer, charging your phone, computer, Computer Concierge NY LLC, computer problems, computer skills, computer training, computer training forest hills, computer training queens, forest hills, mobile phone, mobiles, phone, phone charging, queens, training on June 25, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , , , , , , , , , ,

Phone charger, charging your phone, mobile phone news, phone charging, battery phone, mobiles, phone, mobile phone, computer skills, Mike Klubok, Computer Concierge NY LLC, computer skills, computer troubleshooting, computer repair Queens, computer senior, computer seniors, computer training queens, computer training queens ny, it support ny, making your computer personal, new york

If your phone battery is low, this could be a lifesaver.

Ever find that you are either not near a place to charge your mobile phone; without either a car charger or plug to charge your mobile phone; or both?  Well a few months ago my son got me a portable charger that plugs into my phone and charges the battery phone when it is low.  Now before I go any further let me add that I have not received any payment or promise of any payment for mentioning this product.

The product is a portable external battery charger by Anker that easily fits in my pocket. When my battery phone gets low, I simply connect it to my phone, turn it on and start charging it.  I have recently started to have clients in Manhattan and have had occasion where the battery has gotten low. It is better than asking to borrow an outlet and accidently leaving my phone charging when I leave. When I am in transit whether walking, on the subway or otherwise, I plug my phone into the charger and it starts to charge my phone.  When I get home, I recharge my charger by plugging it into my computer’s USB drive and it gets recharged for another use.  As you can see in the link (Click here) they will not break the bank.  I can think of times in the past when I wish I had a product like this.

I will suggest that you test it before going it with it in the unlikely chance that you have a defective product.  You don’t want to be up the creek without a paddle when you really need it.  Also a reminder to have it charged up before you go out with it. I have a friend who went out with it not charged and his phone was dead and he could have used it.

If you want to know more about getting better use from your smartphone, computer and other technology, I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .

Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC . There also are tips there to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying.

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, FlushingForest Hills, Great Neck, Jamaica Estates, Kew Gardens, Lake Success, Manhattan, Mineola, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, Williston Park, Whitestone and Other Areas in the Bayside and Forest Hills NY vicinity.  Our web services are provided worldwide.

Articles

The Security Question

In computer concierge, Computer Concierge NY LLC, computer problems, computer repair, computer repair new york city, computer repair nyc, computer skills, Computers, queens, security, security question, training on June 10, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , ,

Security, security question, online accounts, Mike Klubok, Computer Concierge NY LLC, technology, computer, iCloud security breach, computer skills, training, computer repair, computer repair nyc, computer repair queens, virus, malware

Be Careful How You Answer “The Security Question”

The recent iCloud security breach where nude pictures of Jennifer Lawrence, Kim Kardashian,  Kate Upton and others  have been posted online remind us that we all need to be conscious of security when online.  We don’t know for sure yet what caused the breach but obtaining answers to “The Security Question” is a possibility.

Not long ago I recently wrote of how using  2-Factor Authentication  can greatly increase the security of online accounts that you have. You also need to think of how you answer “The Security Question”. When setting up some online accounts or even accounts that are not online such as a bank account you likely have seen security questions such as, “What was your mother’s maiden name”  or “What was the color of your first car?”

While these questions are designed to ascertain that it is truly you who are trying to get into an account, it can have unintended consequences.  Consider the case of Sarah Palin when she was a Vice-Presidential candidate.  During the campaign her personal email account got hacked.  The security question that a hacker answered was about her mother’s maiden name.  Apparently the hacker was able to get the answer to this by doing an online search. About 50% of all identity theft is by a family member, friend or neighbor.  Who Is Stealing Your Identity?  That said, not correctly answering these security questions will help to increase the security of your online accounts.  Here is another aspect to this. With sites like Facebook and Classmates, your mother’s maiden name may very well be out there making it easier for someone to find this answer online.  If you happen to be a celebrity, a Google search may very well reveal the answer to this and other questions that could be the security question you answer.  But even if you are not a celebrity, the answers may be on the internet. This is just an example of why you need to be careful of how you answer “The Security Question” or questions.  When answering these security questions you should have a substitute answer that you will remember (or better yet, make a list of the answers you have for security questions and keep it in a safe place but not so safe that you forget where you put it). As an example, for your mother’s maiden name you could use your mother-in-law’s maiden name, a neighbor’s last name, etc.  Just make sure you know how you answer this should you ever need to use it. For some sites the answer for these questions may be case sensitive so you want to be aware of that when typing your answer.

Nothing is 100% safe, but you can take precautions so your accounts are not the low hanging fruit so to speak.

If you want to know more about more about protecting yourself online or other computer  issues, I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .

Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC . There also are tips there to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying.

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  FlushingForest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside NY vicinity.  Our web services are provided worldwide.

Articles

How LinkedIn Can Improve

In bayside, computer, Computer Concierge NY LLC, computer problems, computer repair, computer repair new york city, computer repair queens, computer skills, computer training, forest hills, LinkedIn, LinkedIn accounts, linkedin.co, linkedin.com, Mike Klubok, Whitestone on June 1, 2015 by Mike Klubok Tagged: , , , , , , , , , , , , , , , , ,

LinkedIn, LinkedIn, LinkedIn accounts, linkedin.com, linked in, Mike Klubok, Computer Concierge NY LLC, technology, computer Computer Concierge, computer skills, computer repair in ny, computer repair Queens, computer senior, computer seniors, computer training queens, computer training queens ny, forest hills, bayside, new york, newyork, ny, nyc, queens, queens ny, queens ny computer, technology services, in Queens NY, forest hills, bayside, in Queens New York, queens computer repair, queens computer training, forest hills, computer repair forest hills, computer training forest hills, computer repair in new York, computer repair nyc, computer repair in ny, computer repair, computer repair, bayside queens, queens ny computer repair, queens ny computer training, computer skills, ny, nyc,

LinkedIn is the world’s number one social networking site for business and understandably so. Personally I have used it to make connections that have resulted in meaningful work. That said, it is not perfect. Recently Mashable ran an article about 7 things they would change on LinkedIn. I leave it to you to decide for which are valid. There are a few ones that LinkedIn should look into. Here are a few more changes that LinkedIn needs to make:

1.      You can set up LinkedIn where only you can see your connections. There is nothing wrong with this.  However you can block others from seeing your connections but you still can see theirs. That is unless they also are not allowing others to see their connections. The purpose of LinkedIn is so that people can see each other’s connections and connect where applicable. LinkedIn could rectify this where if you don’t allow others to see your connections, you cannot see who your connections are connected to. Note here: LinkedIn notes that others can see who endorses you and connections they share with you. This is the exception.

2.      When a person gives you a LinkedIn recommendation, they are asked to give three top qualities about the person from a prepared list. These three top qualities do not show on the recommendation itself though. Why doesn’t LinkedIn show these three top qualities? I believe at one time they did but do not do so any longer. LinkedIn should show these qualities in the recommendation in addition to what the person writes about you.

3.      While we are on the subject of LinkedIn recommendations, only your 1st and 2nd degree connections as well as those people who are members of the same groups as you can see you recommendations.  LinkedIn should enable anyone logged into LinkedIn to see your recommendations. A while back I commented on this along with a way for others to see your LinkedIn recommendations.  By logging into your LinkedIn account you are able to see my references whether or not we are members of the same group or a 1st or 2nd degree connection. http://www.linkedin.com/in/mikeklubok

4.      When you see a contact’s connections, you can only see 10 at a time.  LinkedIn should allow you to see up to 100 connections at a time as opposed to 10 at a time.  Even when I do a search within a contact’s connections, only 10 at a time show.

5.      When you see that a contact commented on a discussion, clicking on the discussion from where it mentions your contact should take you directly to that person’s comment.  You should not have to potentially search all over the post for it.

LinkedIn is great for connecting with others for meaningful business relationships. Making these changes would enhance the LinkedIn experience.

If you want to know more about using LinkedIn or other computer  issues, I can be contacted at (917) 572-3468 or email me atmike@computerconciergeny.com .

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and “Like” my page.

Computer Concierge NY LLC provides expert computer and technology services in the QueensNY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, FlushingForest HillsGreat Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside NY vicinity.  Our web services are provided worldwide.

Follow

Get every new post delivered to your Inbox.